ISO 10002:2018 Registration
ISO 10002:2018: Customer Satisfaction & Complaint Management System. This ISO Standard gives assurance of Customer Satisfaction & Complaint management System as per International approach for all types of organizations such as Manufacturing/processing, Service Providing Organization and Trading Organization etc. This organization assured that Customer Satisfaction Level Enhance Continuously.
Meaning of ISO 10002:2018 (in detail) :Here ISO means: International Organization for Standardization; 10002 means: family introduction name of ISO series for Customer Satisfaction & Complaint Management System and 2018: Publishing Year of standards. (ISO 10002:2018)
Documents are required for ISO 10002:2018 Registration
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Benefits of ISO 10002:2018
- Increase customer satisfaction by creating a customer approach system that is open to feedback (including complaints), resolving any complaints received.
- Senior management involve and commit through adequate acquisition and deployment of resources, including training;
- Addressing the needs and expectations of complainants;
- Analysis and evaluate complaints in order to improve the product and customer service quality;
Internal Audit of the complaints-handling process.